I caught the work-out bug about 12 years ago. I’m a regular at my gym, called “the JCC”. The equipment is top notch, the locale is good, and, above all else, the trainers and staff are great.
Yesterday as I was leaving I saw this sign in one of their offices.
Easy Steps to Providing 5-star JCC Customer Service
Ask a question
Always say hello
Use people’s names
Introduce members to other members
Provide additional information on programs and events
Acknowledge all requests within 24 hours
Take the initiative
Own the moment: Ask if there is MORE you can do
Give staff updates on programs
See what’s happening at the JCC
The guys at the JCC really do this stuff! If we do it, our businesses will also thrive.
I work out, the JCC works smart.