I caught the work-out bug about 12 years ago. I’m a regular at my gym, called “the JCC”. The equipment is top notch, the locale is good, and, above all else, the trainers and staff are great.

Yesterday as I was leaving I saw this sign in one of their offices.

Easy Steps to Providing 5-star JCC Customer Service

 SMILE
 Ask a question
 Always say hello
 Use people’s names
 Introduce members to other members
 Provide additional information on programs and events
 Acknowledge all requests within 24 hours
 Take the initiative
 Own the moment: Ask if there is MORE you can do
 Give staff updates on programs
 See what’s happening at the JCC

The guys at the JCC really do this stuff! If we do it, our businesses will also thrive.

I work out, the JCC works smart.

Great reminders on how to retain happy customers for life!