Given our current global heightened emotions, frustration, tension and anger… here’s the only communication approach you should use today —
Information talks. Wisdom listens.
As leaders of your respective businesses and communities, today is about listening.
You might think of this communication skill as an oxymoron. After all, Speak For Yourself® works with decision makers on how to communicate trust and confidence. We help you organize your content and deliver your messages!
BUT – today, and every day (for the record), half of communicating is stopping to really hear what your team, your Board of Directors, and your community is really saying.
Melissa Daimler writes @HarvardBusinessReview, “Listening is an overlooked tool that creates an environment of safety when done well.”
We suggest several do’s and don’ts regarding listening skills:
- DO ask questions.
- DO paraphrase.
- DO suspend judgment.
- DO create space so that you really have the time to listen.
- DON’T share your own problems/story/history.
- DON’T interrupt.
- DON’T “one-up” the other person.
If you do all the talking, you’ll never gain insights. You already know what you know.
© 2020 Karen Cortell Reisman, All rights reserved
Want a customized Speak For Yourself® virtual workshop on how to communicate formally, informally, and electronically? Email Info@SpeakForYourself.com
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Karen Cortell Reisman, MS, Executive Communication Author & Speaker
Nice comments Karen! I love it….good lesson for me! I do appreciate your wisdom and hope you and Jim are doing well.
Hi Mary! GREAT to hear from you. Thanks for your feedback. Yes, I write about what I also need to do better at…. Take care during these upside down times.