“You have a superpower that you might not know about: the power to make another person glow,” reports Stephanie Harrison, happiness and well-being expert, in a study she conducted.
Her study finds that we underestimate how happy someone feels after recognition.
3 phrases that pack a positive punch
“You are making a difference.”
Don’t think, “That’s cheesy.”
Do ask yourself, “How can I encourage others in micro or macro ways?”
“Did you see how that team leader proudly walked out with a huge smile? You are making a difference.”
“The money you raised at our silent auction will help fund our museum awareness campaign. You are making a difference.”
“You inspire me.”
Ask yourself, “Who has inspired me lately?”
Harrison provides this helpful script:
“You inspire me …”
Then add the reason why: “… in the way you show up for your team…”
Finally, share the impact it has had: “… and it’s made me think about how I can be more collaborative.”
Barbara Franklin’s Art Show
“Barbara, you inspire me. You’ve embraced your passion as an artist and now you’re exhibiting at art shows. It makes me think about how I can continue to sharpen and share my passion for speaking.”
“Tell me more about that.”
Disclaimer: It’s one of my favorite phrases that I’ve blogged about before. Saying these words make you a better listener which makes you a better communicator.
Harrison adds, “Being listened to helps people feel safe, supported and acknowledged. One thing that’s guaranteed to make someone’s day: asking them to tell you more about their interests, feelings and experiences.”
To create space for others to open up Harrison suggests:
Find out what is important to them: “What do you do that’s meaningful to you?
Ask them to elaborate on their experience: “What did it feel like when you heard you’d won the deal?”
Invite them to go deeper: “Tell me more about how you interpreted that feedback.”
Emerging from the pandemic might create socially awkward moments. Use these phrases to ease your anxiety and increase your authentic conversational good will with others.
Harrison shows, “There’s a bonus in store for you: It doesn’t just make the other person glow; it ends up making you glow, too.”
The trailblazer of interviewing, who won 12 Emmy awards over a 5-decade career, teaches us 3 master lessons on how to leverage any conversation to your advantage.
“Barbara Walters’s superpower was fairness”, writes Matt Zoller Seitz (critic & writer for Vulture and New York). He continues, “Her subjects trusted her to give them as fair a shake as she could, even if she disapproved of what they did, said, or stood for.”
She exemplified an open mind and the ability to listen to the nuance of any situation.
“Barbara Walters, in my estimation, really has the quality of reaching through to the person,” Mike Wallace said. “She will put the person sufficiently at ease and it’s a remarkable gift.”
Looking at her interviews from every U.S. president and first lady from the Nixons to the Obamas to a wide range of celebrities and sports figures she creates rapport through her content and delivery.
They said yes to her when they wouldn’t say yes to anyone else because they liked the atmosphere Walters created onscreen.
Trust requires these three components working together: trust in yourself, trust in the process, and do your homework.
Walters nails this triad. And THEN she goes after the tough questions!
Excerpt from a Walters’ interview, “You’re a New York Times best-selling author, you’re an accomplished and celebrated concert pianist, and a three-time Academy Award–winning actor. Why the porn?’”
Ok – she also plays into the subject’s ego. She usually gave three compliments, and then went in for the kill.
Barbara Walters, who died recently at the age of 93, left a legacy about how to set the stage for a meaningful dialogue.
With 4 days left of this year it’s time to devour our best-of list – guaranteed to boost your communication skills even more in ’23.
◉ Find the humor. Even during drama-filled situations – funny stuff happens. Use this material in your conversations/presentations.
◉ Ask questions. You will be forced to listen more and you’ll learn more than if you’re doing all the talking.
◉ Read more. Fiction or non-fiction – you’ll gain insights and become even more articulate. Even a trashy novel can provide examples of how to use dialog, plot development, what makes for a good or dumb story.
◉ Reflect on your positive communication experiences in ’22. You do a great job of remembering in exquisite detail when you think you’ve failed at running that meeting, or facilitating the board discussion, or giving a speech to your shareholders. Think back on when you rocked on your platform(s). Not only will this make you feel great – but it has a positive rollover effect on your future gigs.
◉ Write more. I began writing this weekly blog years ago – kicking and screaming. I did not want to add this task into my weekly regimen. Now I realize it’s been one of my best communication habits. Writing makes you a better communicator. I am forced to observe with purpose… all the time… constantly mining for good info and stories. My friends live in fear of when they’ll be quoted here!
🥂 🎉 Thank YOU for being blog post readers and happy / healthy new year! 🥂 🎉
Did you learn in grade school that when you give a presentation you must “act” a certain way?
Going full Shakespeare
Here’s what we see with our Speak For Yourself® clients: When you stand up to deliver your message you transform! The real you goes missing and you go full Shakespeare. Or, conversely, you become muted.
Where did “you” go?
The best mental exercise to sound like yourself at the lectern & reduce performance anxiety
Think about a friend that you meet with to just hang out and talk.
What’s the location? Where are you when you have these chats?
What are you drinking? (Doesn’t have to be alcoholic.)
Some recent client responses:
Person: His brother. Watering hole: A campsite at their 700 acre family ranch. Drink: Blanton’s Bourbon
His mother. Back porch by the pool. Iced tea with lime and mint.
Her husband. Their Crested Butte house on the deck – drinking chilled dry Grey Goose martini.
When you are giving a speech imagine you’re talking to your buddy, in your favorite hang-out location, sipping on your drink of choice.
THAT’S the voice and tone you want to project at your board meeting, panel, or quarterly townhall.
Fill in these blanks and add to our blog comments. Picture that set up at your next event. You will sound conversational and like you.
So, tonight when I’m being interviewed as a “Local Legend” of National Speakers Association – N. TX Chapter I’m going to imagine I’m with my husband, sitting on the porch of our Star Ranch, sipping Glenlivet neat.
PS: check out our new website! www.speakforyourself.com
Even CEOs and veteran presenters commit these presentation skills’ crimes!
COMMUNICATION MISTAKE #1: Misunderstanding audience expectations.
Don’t be the team that works only on presenting your solutions to the client or prospect. Be the group that gathers this intel first:
Where is prospect pain? What makes them tick? What are they good at? Who competes with them? Where can they improve? What defines success for them? How knowledgeable are they about your topic? Experience range?
COMMUNICATION MISTAKE #2: Memorizing your speech.
Don’t commit your speech to memory. Just know how you will start and how you will end.