Want to sound more confident? These phrases make you look weak!

Want to sound more confident? These phrases make you look weak!

Kathy and Ross Petras, brother-and-sister co-authors of “Awkord Moments” share some wise adds and deletes to your often-used phrases that will increase your executive presence.

Phrases NOT to say!

  • “For what it’s worth.” Replace with nothing. If it’s not worth saying you would not say it at all. Please.
  • “If you know what I mean.” Replace with nothing. You already know what you mean because you are saying what you mean!
  • “In my opinion.” Replace with nothing. It is your opinion!
  • “Needless to say.” Self-explanatory here. Stop saying this phrase!

Phrases that need a quick fix

❌  Weak: “I think this would”

✅  Strong: “I believe this would”

➜  Tip – Changing “think” to “believe” is a tiny tweak with a huge payoff.

❌  Weak: “I just wanted to touch base”

✅  Strong: “I wanted to touch base”

➜ Tip – delete the word “just”. Sounds apologetic.

❌  Weak: “Sorry”

✅  Strong: “Excuse me”

➜  Tip – Save apologies for when you need to own up for something you’ve done wrong. Use “excuse me” when your grocery cart runs into someone else’s cart, ETC. Kathy and Ross Petras ask, “Why say ‘Sorry to bother you,’ when a simple ‘Excuse me’ is shorter, snappier and less self-deprecating?”

Swap or delete these phrases to convey more executive presence, for what it’s worth.

#communication   #speakforyourself   #KarenCortellReisman   #PowerPhrases

The biggest mistakes novice speakers make

The biggest mistakes novice speakers make

Even CEOs and veteran presenters commit these presentation skills’ crimes!

COMMUNICATION MISTAKE #1: Misunderstanding audience expectations.

Don’t be the team that works only on presenting your solutions to the client or prospect. Be the group that gathers this intel first:

Where is prospect pain? What makes them tick? What are they good at? Who competes with them? Where can they improve? What defines success for them? How knowledgeable are they about your topic? Experience range?

COMMUNICATION MISTAKE #2: Memorizing your speech.

Don’t commit your speech to memory. Just know how you will start and how you will end.

Do create a fabulous outline. Call us and we’ll share our 8-step ©SFY Presentation Blueprint with you.

Do practice your material out loud and time it.

COMMUNICATION MISTAKE #3: Spending 100% of prep time on creating PowerPoint slides.

Don’t be the speaker that dumps EVERYTHING onto a ppt presentation and then reads the slides. Your visuals should be “visual” and used as support material. You are the main visual.

Exception: When a ppt deck needs to “stand alone” as a takeaway for investors etc.

Avoid these mistakes and keep on speaking. It’s fun, I promise!

#communication   #speakforyourself   #karencortellreisman   #speakermistakes

photo copyright  –  123rf.com/

 

Your 7-step Thanksgiving Communication Playbook

Your 7-step Thanksgiving Communication Playbook

You’re about to celebrate the holiday season. That means you may be in conversation with your extended family for several days.
Potential landmines: You notice someone else (not you) is wearing a family heirloom you thought you were getting. You have a political divide at the table as deep as the turkey breast is dry. Your second cousin asks you for the fifth year why you aren’t married.

Your Speak For Yourself® Holiday Communication Playbook!

  1. Know the score. You know I preach that you must know the background of your audience BEFORE you get on stage, or do your pitch, or have your strategy meeting. Why is Family Time any different? Figure out ahead of time what the tough subjects might be, who will be at the event(s), what’s the pulse of the group.
  2. Don’t engage. That’s right. DON’T engage. Read #1. IF there are issues, and you cannot solve them, then don’t get involved. (I’ll try to adhere to this.)
  3. Listen. Always a winner! In business and in your personal life, listen more than you talk. (I’ll try to adhere to this…) Information talks, and wisdom listens.
  4. Ask questions. Going along with #3, the way you will strengthen your listening skills is to ask questions and really hear what your family members are saying. Let them do the talking.
  5. Empower others. Even when you want to kill that second cousin for commenting once again on your marital status, can you find something nice to say about them? You like their watch. You think they did a good job on the pecan pie. You love their kid. Find something to compliment! This works. It’s only manipulative if you’re lying. So don’t lie. But still find something to praise about the other.
  6. Drink scotch. Enough said. (But then don’t over do it & don’t drive.)
  7. Remember your own strengths. Give yourself a break. My mom, of blessed memory, always said, “Karen, know who you are and where you come from”. Enter into these gatherings knowing your own good stuff. That positive self-awareness is the perfect antidote for snarky crazy stuff.
Happy Holidays. I’m thankful for you.
#Communication #SpeakForYourself #KarenCortellReisman #HolidayCommunicationPlaybook
The Trick to Getting Better Intel

The Trick to Getting Better Intel

A client bought a new mattress and decided to take part in the mattress company’s focus group about the experience.

“Why did you buy this mattress?”, they asked. Reasonable question! My client answered, “I moved.” What she did not say was that she moved due to a relationship break up.

“How did you feel about the price of the mattress?”, they asked. Reasonable question! My client answered, “It was a fair price.” What she did not say was that she knew someone at the mattress company that extended an employee discount.

You never hear the whole truth.

The unsaid answers that my client did not share would have given more accurate information.

How can you glean more transparent data at exit interviews, strategic meetings, and annual reviews? OR… any day/time of the week?!

Listen between the lines.

The most effective communicators know how to use every tool at their disposal.

  • Ask questions and go three deep. Explore beyond the first answer given.
  • Observe nonverbal behavior. Look at gestures, stance, tone of voice.
  • Have an approachable attitude. Be present and focused on the other.
  • Smile. Always a good idea (but you don’t need to grin like the village idiot).
  • Use good eye contact. Be inclusive and look at everyone if there is more than one person involved.

You may still not hear the whole truth; but you’ll net a more transparent interaction.

#Communication   #SpeakForYourself   #KarenCortellReisman #ListenBetweenTheLines

Ask these 3 questions to get what you want

Ask these 3 questions to get what you want

He was “everyone’s favorite rumpled television detective”, writes historian David Fantle about Peter Falk, the star of the 1970’s series Columbo. Falk plays Lieutenant Columbo and the beauty of Columbo was watching how he unraveled the mysteries and crimes.

Columbo’s method

He asks insightful questions in a humble manner.

Relevance to you

A client said to me the other day, “Karen, I use the Columbo Method to negotiate, sell, and diffuse any situation.”

I commented, “I remember Peter Falk wearing his wrinkled raincoat in Columbo and always liked him.”

He said, “Exactly! He solved the crime, and got people to tell him everything. Even the bad guys trusted him… until they lost the game.”

My client explained, “Columbo got the job done by asking three strategic questions. And I use those same questions to diffuse anger, get agreement, get the sale, talk to my teenage daughter …whatever.”

Columbo’s 3 question method

1️⃣  What did you mean by that? (Allows the other person to further explain the situation)
2️⃣  How did you come to that conclusion? Or – What makes you think that way? (This allows you to really get inside the other person’s head)
3️⃣ Have you ever considered __________ Or – Another way to look at this is ___________ and you fill in this blank with your alternative solution.

Ask these 3 questions to get what you want. Good luck in solving your next crime or negotiating your next deal with your board, team or teenage kid.

#communication #SpeakForYourself #KarenCortellReisman #ColumboQuestionMethod

Photo © chudtsankov

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