Even before the pandemic the emphasis has been on digital communication. During the pandemic you may have experienced minimal conversation especially in person.
Now you might be feeling the pain of resuming small talk back in the office.
Jim and I meet in-person with our financial advisor group after two years of periodic virtual meetings. I find myself saying, just seconds after sitting down, “Ok, what’s our plan? Do we need to review, reframe, revisit…?”
Tommy replies with a smile, “First… how are you? What’s going on with your work and family?”
Oh… that’s right … I forget the chatting part of our visit.
What is the value of small talk?
According to Fast Company, “From the polite chitchat among coworkers that eases the start of a stressful meeting to building powerful bridges at networking events, small talk has always been an important ‘social lubricator’ that builds trust and relationships across cultures—even more so for early-career professionals after graduation.”
Is small talk a waste of time?
You might say “yes”. Covid created a time warp. Namely – 30 minutes is the new hour. You’re busy, stressed and want results… now. You only have so much Attention Economy.
Small talk is not a waste of time.
Think about an interaction you’ve had with a barista. Smiling, making eye contact and exchanging a few sentences while ordering your Venti Chai has been found to boost happiness and feelings of belonging.
A quick chat with someone you barely know can uplift your mood or avert feelings of loneliness.
A few brief interactions help gauge the mood of a room and the tone of a discussion.
Professionally, small talk presents opportunities to get to know and hear your clients. You may learn something new about the customer that you can then use in later conversation, or one interaction may turn into someone signing a deal with your company.
Most of all … according to psychologist Susan Pinker, social interaction (including small talk) is the #1 secret to living a longer life.
So, how are you? What’s going on with your family and friends these days?
#communication #SpeakForYourself #KarenCortellReisman #SmallTalkDesert
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