You might get aggravated by a product or service. Your bags get damaged on a flight, your new wireless speakers stop working, or you experience bad customer service from your 5-star hotel.
How do you complain in today’s connected world?
I have just returned from a great trip from Prague to Budapest to Passau to Tuscany. Nice!
Part of our trip was on a Viking Longship gliding along the Danube River. My husband and I were really disappointed with the cruise line and I decided to complain. Here are some tips on “how” to complain:
- Wait a few days to gain perspective.
- No matter how aggravated you are, do not be rude. It doesn’t help your situation and probably will just escalate your irritation.
- If you talk to a customer service person – you will be recorded. How do you want to be represented?
- If you take your complaint to their website or to a third-party website like Trip Advisor – again – please remember that your comments are “out there” into perpetuity. Will your rant embarrass you in the future?
We live in a data-filled world. Even when you are justified in your complaint, be aware of how your words become a permanent record. You want to speak for yourself with gravitas no matter what the context.
Karen Cortell Reisman, M.S., author of 3 books and President of Speak For Yourself®, works with organizations on how to communicate to make more money. It’s all in how you speak for yourself. Read more at www.SpeakForYourself.com/blog/