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Be a Better Boss by Learning from “Undercover Boss”

by | Oct 6, 2015

Executive Communication Speaker and Coach Karen Cortell Reisman bossConfession – I’m a sucker for this reality show about a boss who goes undercover as an entry-level employee to discover the good, bad and ugly in her organization.

At the conclusion of this feel-good one-hour program, the boss reconvenes with the unsuspecting selected employees and rewards them with training, promotion, and/or money for their hard work and honest feedback. What’s not to like? I love seeing the power-person shovel waste, run to get cars while doing valet duties, handle the little problems faced by his company’s every-level employees.

Three skills that elevate these workers on this show to “boss potential”:

  1. Attitude. Not just a good attitude — a fantastic, positive, “gets the big picture” attitude.
  2. Hard worker. Even at a pretty low wage – wants to excel, performs at a high level, gets the job done with gravitas.
  3. High self-expectation. Mediocrity is not a word in his vocabulary.

Besides the fun factor, here’s what you, as a leader and an effective communicator can model in your organizations: Phenomenal attitude, hard-working behavior and high self-expectations.

Karen Cortell Reisman, M.S., author of 3 books and President of Speak For Yourself®, works with organizations and executives on how to communicate to make more money. It’s all in how you speak for yourself. Read more at www.SpeakForYourself.com/blog


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