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What’s the germiest spot in your communication skills’ tool kit?

by | Feb 28, 2023 | 2 comments

“The germiest spot in your kitchen, plus tips for cleaning it.”

This Apple News feed title intrigues me. I’m curious.

Drum roll.

It’s your spices.

You handle raw chicken/meat/fish and then grab your paprika…

What’s the germiest spot in your communication skills tool kit?

Drum roll.

It’s your listening skills.

You handle your team/prospects/stockholders and then grab your next comment…

Two stats and one epiphany

  1. Most people usually only remember about 17-25% of the things they listen to.
  2. According to a survey in Psychology Today, 96% of people think they are good listeners.

The disconnect – You are far more confident in your listening skills than your actual abilities reveal.

So go wash off your listening skills with soap, awareness and these action steps.

  • Remove distractions
  • Ask questions
  • Stop making assumptions
  • Allow silence
  • Paraphrase
  • Have open body language
  • Maintain good eye contact
  • Show empathy
  • Be present.

Back to the spices. I just used tongs to handle the chicken in hopes of not contaminating my newly cleaned jars.

#communication   #KarenCortellReisman   #SpeakForYourself   #ListeningTips


  1. Val Cronin

    Super advice, Karen. I am going to work on all of the action steps. I am one of the 4% who will admit to not being a good listener.

    • Karen Cortell Reisman

      Val – at least you are aware and that’s half the battle! Let me know how you do with these action steps.
      PS: did you notice that my spices are alphabetized?!

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