“The germiest spot in your kitchen, plus tips for cleaning it.”
This Apple News feed title intrigues me. I’m curious.
Drum roll.
It’s your spices.
You handle raw chicken/meat/fish and then grab your paprika…
What’s the germiest spot in your communication skills tool kit?
Drum roll.
It’s your listening skills.
You handle your team/prospects/stockholders and then grab your next comment…
Two stats and one epiphany
- Most people usually only remember about 17-25% of the things they listen to.
- According to a survey in Psychology Today, 96% of people think they are good listeners.
The disconnect – You are far more confident in your listening skills than your actual abilities reveal.
So go wash off your listening skills with soap, awareness and these action steps.
- Remove distractions
- Ask questions
- Stop making assumptions
- Allow silence
- Paraphrase
- Have open body language
- Maintain good eye contact
- Show empathy
- Be present.
Back to the spices. I just used tongs to handle the chicken in hopes of not contaminating my newly cleaned jars.
#communication #KarenCortellReisman #SpeakForYourself #ListeningTips
Super advice, Karen. I am going to work on all of the action steps. I am one of the 4% who will admit to not being a good listener.
Val – at least you are aware and that’s half the battle! Let me know how you do with these action steps.
PS: did you notice that my spices are alphabetized?!